Send feedback or report a problem
Use Feedback in Smart Agent Blog for requests that do not contain personal or confidential information.
Feedback is shared with stores that use Smart Agent Blog. When you choose Anonymous, your entered name is hidden from other users in the app and in notification emails. Store information remains available to the administrator for support and operations, so do not include personal or confidential information.
Find existing feedback
Feedback lists posts newest first. The tabs at the top filter the list:
| Tab | What it shows |
|---|---|
| All | Every post |
| New feature | Posts of type New feature |
| Improvement | Posts of type Improvement |
| Bug report | Posts of type Bug report |
| Other | Anything that fits none of the above |
| My feedback | Posts from your own store |
The list shows 10 posts per page; use the pager below the list for the rest.
Each card shows the poster's name (or Anonymous), when it was posted, its status, its type, the title, and the beginning of the description. Select a card to open it.
If someone has already raised what you wanted to raise, open that post instead. Two buttons sit below each card:
Reaction and comment counts
- 👍 — agree with the post. Select it again to undo.
- 💬 — the number of comments. Selecting it opens the post with the comment box already open.
Post feedback
- Select Post Feedback.
- Enter a Title. It is required.
- Choose a Type: New feature, Improvement, Bug report, or Other. New feature is preselected.
- Write the details in Description. It is required.
- Decide whether to post anonymously. Anonymous is selected by default. Clearing it reveals a Username field for the name you want shown.
- Select Save.
Write a clear report
Describe a problem in this order:
- Which screen you used
- What you did
- What happened
- What you expected
- The exact error message, if any
Example:
I added a thumbnail in the article editor and selected Save. “The data size is too large” appeared and the article was not saved. I want to know whether reducing the image size will allow it to save.
After you post
Status
New posts start at status Considering. Only the Smart Agent Blog team can change the status.
| Status | Meaning |
|---|---|
| Considering | We are reviewing it and considering how it could be addressed |
| In Progress | Work is underway |
| Done | The work is complete |
| Rejected | We are not planning to address it at this time |
Comment on a post
Select Add comment on the post. Post anonymously is selected by default; clearing it reveals Your name. Write the Comment — it is required — and select Submit. Comments appear below the post in the order they were added. You can comment on your own posts and on other people's.
Edit or delete
Edit and Delete appear only on posts from your own store. You can change the title, type, description, anonymity, and username.
Delete removes the post immediately, with no confirmation step, along with every comment on it.
Notification emails
| Event | Who is notified |
|---|---|
| A new post is created | Only the Smart Agent Blog team. The poster receives nothing |
| A comment is added | The poster and everyone who commented earlier, except whoever wrote the comment |
| The status changes | The poster |
Notifications go to the store contact email registered when the app was installed — not the notification address under Settings → General Settings. To change it, contact support.
Emails use the store locale, and Review the reply or Review the update in the email opens the post.
Turn notifications off
Notification settings at the top right of the Feedback page controls what you receive:
- Notify me when a comment is posted
- Notify me when the status changes
Both are on by default. Clear a checkbox and select Save to stop that kind of email.
Do not include
Do not include passwords, API keys, access tokens, credit-card details, or customer names and addresses. For an issue requiring investigation, use Contact support.