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Contact support

If this guide does not solve the problem, email [email protected].

Check firstTroubleshooting and FAQ
PrepareStore URL, occurrence time, screenshot
Never sendPasswords, API keys, or customer data

Before contacting support​

  • Reload the page.
  • Check all required fields.
  • Read the relevant Troubleshooting page.
  • Do not repeat the same operation many times.
  • Copy the exact error message.

Include in your email​

  1. Shopify store URL (xxxxx.myshopify.com)
  2. Current plan
  3. Screen where the problem occurred
  4. Steps you performed
  5. Result or exact error message
  6. Expected result
  7. Date, time, and time zone
  8. Article title or URL
  9. Screenshot with personal information hidden

Example email​

Subject: AI Scheduled Blog Proposals did not create an article

Store URL: example.myshopify.com

Plan: Basic

Time: July 28, 2026, around 10:00 a.m. JST

Screen: Setting → AI Scheduled Blog Proposals

Action: Enabled the schedule for Monday at 10:00 and saved the settings.

Result: No article appears in Articles or the history on the Smart Agent Blog home screen.

Expected: One Hidden article is created.

Error: None.

Information not to send​

Do not send Shopify or Google passwords, API keys, access tokens, secret keys, card details, or customer names, addresses, phone numbers, email addresses, and orders. Redact customer information from screenshots.

Improvement requests​

Non-confidential improvement requests can also be submitted through Feedback in the app. See Send feedback or report a problem.

Changing the feedback notification address​

Feedback notifications go to the store contact email captured when the app was installed. This address cannot be changed from inside the app. Email support with your store URL, the address currently receiving the notifications, and the address you want instead.

Not the same as the address under Settings → General Settings

The Notification email field under Settings → General Settings is the recipient of the SEO report email. Changing it does not affect feedback notifications, and leaving it blank means no SEO report is sent. See Change general settings.

To stop receiving notifications rather than redirect them, no email is needed — use Notification settings at the top right of the Feedback page.

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